Terms & Conditions
IMPORTANT INFORMATION TERMS & CONDITIONS
Terms and Conditions
The following terms apply:
“Owner” shall mean proprietors of Belton House
“Hirer” shall mean the individual who made the booking/Updated_T& Cs.pdf “Guest(s)” shall mean the Hirer’s party
A contract shall only arise when a deposit payment has cleared and a booking is confirmed, by post or email. The contract effected between the Hirer and the owner of the property is in terms of Schedule 4 Section 8 of the Housing (Scotland) Act 1988 and confers on the Hirer the right to occupy the property for the period agreed for holiday purposes only.
TERMS & CONDITIONS
BOOKING POLICY: A NON-REFUNDABLE deposit of 30% will be charged at the time of booking. The remaining balance will be collected 4 weeks prior to guests checking-in.
Any bookings made on or after 5th April 2021 are being made in full knowledge of world pandemic and accept the non-refundable element and that you are strongly advised to take out travel insurance. However, if we are ordered to close by the Scottish Government you will receive a full refund.
CANCELLATION POLICY: If cancelled more than 4 weeks before check-in, Non-Refundable If cancelled less than 4 weeks before check-in, Non-Refundable.
HOUSE-KEEPING POLICY: A security deposit of £150.00 will be pre-authorised on your payment card 2 days before arrival. Please note - This is a refundable charge, which will be refunded a week after you have checked out. A cleaning fee of £30.00 will be added to the booking to be paid with the final payment
ARRIVALS/DEPARTURES: The house is available from 3pm on the day of arrival. It is the Hirers’ responsibility to inform the Owner of an estimated time of arrival, in advance of their stay. Departure time is 10am on the day of departure. Due to the time constraints for preparing the house prior to new arrivals late departures may result in additional charges.
GUEST(S) RESPONSIBILITY: The hirer is responsible for the security of the premises, all doors and windows must be secured and locked at night and when the house is unattended.
The person held to be responsible for the hiring party will be the person who made the booking and paid the booking deposit. The Hirer undertakes to relieve the Owner from any liability for damage or injury, however caused, by any member of his party.
The Hirer is responsible for the condition of the property and the behaviour of the occupants during the rental period.
The Hirer shall undertake to prevent any member of his / her party from causing a nuisance or disturbance to other residents, neighbouring occupiers, or livestock. Additionally, due to the quiet nature of the village the Hirer must ensure that outdoor noise is kept to a minimum after 1030PM.
NO SMOKING: Smoking is not permitted inside the house. Smoking in the house will set off the fire alarm and will result in the loss of your good housekeeping deposit.
LIMITATIONS OF LIABILITY: The use of holiday accommodation and any facilities is entirely at the guests own risk and no liability is accepted for any death, sickness, or injury to any guest or for the loss, theft, or damage to any guest property, including vehicles, however sustained or caused. It is the responsibility of the guest to ensure that their belongings are always secure.
CHILDREN: Children must always be supervised by an adult. The house and garden have not been child-proofed in any way and child safety remains the sole responsibility of parents/carers throughout the rental period.
PROPERTY INFORMATION: The Owners have taken every care to ensure the accuracy of property descriptions on their website and all information is provided in good faith and is believed to be correct. We cannot accept liability for a breakdown of any facility at the holiday property which is beyond our reasonable control (e.g., breakdown of electrical equipment, power cut, problem with plumbing etc.).
COMPLAINTS: Once guests return home it is difficult to investigate complaints of any nature. Any such matters should be brought to the attention of the Owners immediately and every effort will be made to rectify difficulties. Regrettably, the Owners are unable to accept claims once a rental period has been completed.
The Guest(s) undertakes to leave the hired premises secure if left unoccupied during the period of let.
The Guest(s) shall not sub-let the premises or any part thereof.
The Guest(s) binds and obliges themselves to vacate the hired premises without demand at the termination of the period of hire.
The number of persons occupying a property must not exceed the maximum occupancy level stated, unless otherwise agreed. The Owners reserve the right to terminate occupancy of the property, without notice or refund, in the case of a breach of this condition.
The Owner has the right to enter the property at any reasonable time for the purpose of inspection, repair work, etc.
In the event that any individual term or clause stated in this Contract is not permissible by law, the remainder of the Contract shall remain valid.
This Agreement shall be governed by and construed in accordance with the Laws of Scotland and shall be subject to the jurisdiction of the Scottish Courts.
This does not affect your statutory rights.
This clause was added on 25th April 2021 in the light of the Scottish Government imposing restrictions and forms part of the Terms & Condition's for Dialknowe Holiday Cottage
- If the Scottish Government were to re-introduce restrictions that all self-catering accommodation must be closed to recreational guests, we would be obliged to give you a full refund of any monies paid or to agree alternative dates because we would not be able to offer you the service you had paid for. So, the total loss would be ours. However, if the Scottish Government were to impose a limit, for example, on how many different households could share the accommodation we would not be able to refund you. When you make a booking at Dialknowe Holiday Cottage, the person making the booking agrees to the terms and conditions and therefore is responsible for the contract between you and Dialknowe Holiday Cottage, and that contract does not require me to know who you are, as the person responsible for the booking, are inviting as your guests. For Track and Trace reasons we may need to be given contact details just prior to arrival or during your stay of everyone staying or visiting.
- For clarity: Should our guest’s personal circumstances alter and prevent them using Dialknowe Holiday Cottage we cannot issue a refund if we can remain open. Likewise, if we are allowed by the Scottish Government to remain open but restrictions have been imposed, for example, a guest travelling to our accommodation, e.g., due to their own area localised lockdowns / border or quarantine requirements being imposed, no refunds will be issued unless we can achieve an alternative booking.
BY PAYING A DEPOSIT AND THUS ENTERING INTO A RENTAL AGREEMENT YOU ARE AGREEING TO BE BOUND BY THE ABOVE CONTRACT.
Thank you in advance for your corporation. Dialknowe Holiday Cottage